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When was the last time that you went to a movie or a restaurant without hearing some word-of-mouth in advance? We wouldn’t expect you to consult an auto dealership without doing your due diligence either.

At Gates Nissan of Richmond, we encourage our customers to give us honest, unfiltered feedback after their visit. It keeps us on our toes, and lets us get an ear to the ground on ways that we can improve. Feel free to view recent testimonials here, and if you’ve been to our dealership recently, feel free to drop your two-cents as well!

Customer Lobby
763 Reviews
5 out of 5 stars
Sort by: Latest review first / Highest rating first
RickandJanice 26 Dec 2015
Ryan amburgey was very helpful in helping us buy our 2012 Versa. He treated us with respect and did not try to push us into buying a car that we wer not interested in. We will be telling friends and family about Ryan and Gates Nissan.
5 rate
DealerRater
supad318 26 Dec 2015
I'm unsure where to start. Gates Hyundai and Internet Sales Manager Brian McMahan has exceeded my expectations. Thanks to website www.cargurus.com, I found a 2012 Nissan Altima 2.5 SL with less than 3,400 miles. Needless to say, I was very hesitant and reluctant to buy from them because they...9;re out of state and 800 miles away. I live in Louisiana. I had a very affordable pre-inspection of the car performed in nearby Lexington (Auto Tech). Their rigorous report came back A+. Whether Gates Hyundai knew beforehand or not, the car had minor touch-up paint that you can't see with the naked eye. It was detected via UV light in an automotive shop. (This wasn't a make or break deal for me). Everything under the hood, inside of the car and under body came out phenomenal; not 1 ounce of rust on a nearly 4 year car with 1 owner. The only "major" issue was the tires were cracking bad from sitting on the lot. I requested the dealership to replace a minimum of TWO (rear) tires and I'd take care of the front tires later. They were committed in the sale and did what it took to make it work. What sold me on the car was a pre-inspection and I previously owned a 2008 2.5 SL Altima that I drove to 90k miles before I sold it. My best friend works on Nissans for a living near Charlotte and works on a Nascar crew. Thanks to his advice and www.carcomplaints.com, I came to a swift decision. I'm a large guy 6' 3" and 320 lbs. I love a very roomy car. At no time did Brian pressure me into a decision. He was very honest and upfront. Most of you know that basically (all) car dealers try to rip off the customer one way or another. These Kentucky gentlemen are the most professional I've come across. Any question you have, you'll receive a swift response!! I can't imagine Brian having a negative attitude with any customer. Where I live, near Alexandria, LA, Walker Automotive has dominated the dealerships here for over 100 years. I've met some great folks at Walker. If Brian is not treated like royalty for his professionalism in KY, I can make sure he is appreciated elsewhere. (No, I'm not exaggerating!!!) I'm blown away.. Thanks Gates!!! Show more
5 rate
DealerRater
MISH1727 25 Dec 2015
I couldn't have asked for a better sales person! I have told all of my friends and family to go see Brian if they are looking for a new or used vehicle! Made the experience of purchasing a new vehicle an easy and stress free transaction. He let us take our time and answer every question we had a...s well as addressing any concerns we have. I will most definitely be back to see Brian on my next vehicle purchase. Thank you again Brian! I LOVE MY NEW CAR!! Show more
5 rate
DealerRater
ARIAN.FONT 21 Dec 2015
They made my first car buying experience very easy. They helped with every question I had and explained the car very well to me. I would recommend them to anyone looking for a new car.
5 rate
DealerRater
Happy Santa Fe Owner 21 Dec 2015
After researching several SUVs, we were set on finding a gently used Santa Fe Sport. We are extremely pleased with our vehicle. The customer service provided by Brian McMahan was exceptional. He made sure the vehicle was detailed and ready for me when I picked it up. He took time to demonstrate ...and explain the various features of the vehicle and even told me that he would walk me through things by phone if I needed help later. I am very pleased with the whole experience. Show more
5 rate
DealerRater
newhyundai122 19 Dec 2015
Best buying experience ever! Highly recommend Gates Hyundai in Richmond KY. Salesman Brian McMahan was the best! No pressure. Non agressive. Asked all the necessary questions in order to show me which vehicles I could afford and went from there. Once again, excellent experience.
5 rate
DealerRater
4 Nissan 56 18 Dec 2015
I was helped by salesman Ronnie, and lead salesman Scott, really nice guy's. They in now way pressured me in anyway just asked what they could do. Now my wife put more pressure on me, she loved the truck. This makes my 4th Nissan truck. Thank-you all at Gates Nissan.
5 rate
DealerRater
Thelma in Worthington 16 Dec 2015
Purchased a 2016 Hyundai Santa Fe Sport December 14th, 2015 from Gates Hyundai in Richmond KY which was my first purchase from them, this Hyundai is now my 5th or 6th Santa Fe. Don't quite know where to start with the more than excellent service from my sales person Brian McMahan, he was I hav...e to say the best I have ever dealt with. This will most definitely not be my last dealings with Gates and if needed hopefully Brian is still around. Thanks Brian for all your help, appreciate the good service. Show more
5 rate
DealerRater
VONNIEGURL18 15 Dec 2015
First time buying a Hyundai. Awesome and seamless experience. Brian was excellent throughout the whole process. His timeliness in responding to our questions and providing the solutions we needed to finalize a sale was great. Thank you1
5 rate
DealerRater
kwcopp 11 Dec 2015
we just purchased our 3rd used Prius from Toyota South. we come backo that because every time we visit the personnel there are very friendly & very helpful.
5 rate
DealerRater
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