Customer Testimonials

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Google Apr 18, 2021

Workers were friendly.

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DealerRater Apr 18, 2021

Had a great experience! Everyone that worked with us was helpful and nice. Nick went above and beyond to get us in the car we wanted at a payment we can afford.

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Google Apr 18, 2021

You have got to try the Gates Nissan Crew in Richmond. They made quick work of finding, financing and getting me on the road. Ben and Dwight made sure there was no wasted effort. I got great value for my trade and got a great truck. I’ll never go back to those other guys and become just another number. Check out there used cars too. These guys are worth dealing with

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DealerRater Apr 17, 2021

First time to purchase a Nissan from Gates but Gates did service my trade in A 2016 Rogue and was always please with the service department.. With my purchase I enjoy working with Ben Nukic. He was professional, through, answered all my questions. I will definitely recommend Ben to my friends and family. I very happy with my Gates Nissan experience. Thank you

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DealerRater Apr 12, 2021

We really enjoyed working with Michael. This is our third vehicle that we have purchased from Gates, our second with Michael. Michael is very friendly, helpful and knowledgeable and we enjoyed working with him very much. I would recommend him to anyone looking to by a vehicle.

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Google Apr 12, 2021

Always friendly and very professional staff in all departments. I had minimal wait time for my scheduled service. This was the second time I had been to Gates Nissan and I will be returning for future services.

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Google Apr 10, 2021

I would highly recommend Gates Nissan, Scott and Ben to anyone looking to buy a vehicle. I took my daughter there to purchase her 1st vehicle on her own. The experience from start to finish could not have gone better. Scott and Ben were so friendly, knowledgeable and helpful from the moment we hit the lot. I can't thank them enough for all their help.

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DealerRater Apr 10, 2021

Super friendly and comfortable to deal with ! Just a nice guy! Would definitely look for him if buying another car. Would recommend him to anyone looking for a vehicle!

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Google Mar 27, 2021

I worked with Ben to get a new vehicle and the experience was great and stress free. I submitted for financing a few minutes before closing and Ben called me back to talk about my options even though it was that close to closing. You aren’t paying him enough for the fantastic work he is doing

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Google Mar 26, 2021

This is our 3rd Nissan and 4th car from Gates. Gates has earned my trust in sales and service over the past years.

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Google Mar 24, 2021

We had a great experience purchasing our new Altima. Dwight O’Neal was a pleasure to work with.

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DealerRater Mar 22, 2021

Great staff and pricing. No run around sales person very personable and the manager was great. Highly recommend this dealership. I actually bought two vehicles a new car.

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Google Mar 21, 2021

Just purchased a 2020 Altima today & Ben was very helpful with the entire process. He was great answering all of our questions and he wasn’t pushy like some salesmen. This was my first time buying a car by myself, but everything went so smoothly! 100% recommend visiting Gates!

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DealerRater Mar 21, 2021

Wes did a great job helping me out purchase my 2020 Altima. From the test drives, to all the information and support he provided me, I could tell he had great knowledge of the vehicles and really wanted to help me out. I drove all the way from Bowling Green and Gates Nissan did an amazing job assisting me as soon as I walked through the door!

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Google Mar 20, 2021

Nothing much to tell. Always good quality work from respectful friendly employees.

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Google Mar 19, 2021

Excellent service

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DealerRater Mar 18, 2021

I did the virtual purchase this year using the online pricing and contacts. I had rented the Murano in the past and it was comparable to my 3.5L Altima and I really wanted an SUV with the 6 cylinder engine. I am extremely happy with the experience and the delivery of the vehicle. They do want to go the extra mile for the consumer. Thank you all.

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DealerRater Mar 16, 2021

Gates Nissan was awesome. From the sales guy to the finance manager was fabulous and super quick. I would recommend them to everyone. I love my Nissan Altima

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Google Mar 16, 2021

Nothing but positive things to say about our experience with Gates Nissan.

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Google Mar 15, 2021

Got my wife’s vehicle served at Gates Nissan and it was a great experience. They are upfront and honest about everything, and get your work done as fast as they possibly can.

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Google Mar 15, 2021

I brought my Rogue in for an oil change. As always, I received exceptional service from Kathy and her team. I appreciate that everyone was maintaining safety guidelines. The complimentary car wash, the service center cleaned and sanitized the interior of my SUV was an extra added bonus. Thank you for always going the extra mile. You're simply the best!

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DealerRater Mar 13, 2021

Scott and his team did an excellent job in finding, prepping, and delivering our new 2021 Nissan Maxima. One could not find better service. Thank you Scott! Jerry

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DealerRater Mar 13, 2021

Michael went out of his way to help us yesterday. We will be back (it maybe 10 years before we purchase again), but we will be back... Thanks The Walker's

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DealerRater Mar 9, 2021

It was a great experience working the Gates as a first time car buyer! Especially having a 6 yr old busy kiddo in tow everyone was very friendly and helpful! Thank you!

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Google Mar 9, 2021

Gates Nissan was great to work with! Wes was really wonderful!! If he did not know the answer to our question, he worked hard and found the answer for us!!! That is what makes a customer want to keep coming back! My husband and I will highly recommend this dealership to our friends and family! Thank you guys!

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Google Mar 9, 2021

My experience was great They got me taken care of very well My salesman was knowledgeable and Very polite He was a great help at transferring my stuff from one vehicle to the new one

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DealerRater Mar 6, 2021

My experience was wonderful with Gates, all around! I worked with Michael, and he was great at answering every single one of my questions! I was a bit nervous going because I had never gone to a dealership solo to negotiate but they worked with me and shared all options with me to keep my payment in my price range. I definitely will plan to go back in the future! Very friendly staff, from the receptionist to the sales and finance team.

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Google Mar 5, 2021

I was very impressed with the level of service and helpfulness of this dealership. I found a used Nissan online on Tuesday and went to the dealership on Thursday. They gave me a great deal for my trade in and I purchased the vehicle while I was there. They made everything so easy and they were very honest. I recommend Gates dealerships to anyone looking for a new or used vehicle. They have definitely earned my business and I will recommend them to others.

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DealerRater Mar 4, 2021

I purchased a 2020 Nissan Pathfinder from Gates Nissan. This was by far, the best car buying experience I have ever had. Everyone was courteous, knowledgeable, and professional. Ben, the salesman, was outstanding. He got me in a great new car, for an unbelievable price. No gimmicks. No pressure. Just a good deal, all around.

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Google Mar 3, 2021

They were helpful without being pushy and they were quick!

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Facebook Mar 2, 2021

Awesome service! I had been to another dealer a few days prior and had terrible service. Went to gates, and Dwight was amazing! He was so helpful, courteous, and treated us with the upmost respect! This was the easiest, not stressful transaction I’ve ever had! Gates has gained some long term customers!

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Google Feb 27, 2021

Super nice and accommodating!!! Helped me find exactly what I wanted!! Never felt hounded by salesman. Down to earth and honest.

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Google Feb 26, 2021

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Google Feb 25, 2021

Our salesman Ben was both knowledgeable and easy to work with. He answered every question we had concerning our Murano and the rest of the staff made buying it an easy process.

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Google Feb 24, 2021

Wanted to give a Big Thank You to Wes! Our salesman made the entire experience comfortable and talked us through each step of the process. We are very happy with our new purchase... and will return when it is time for another new vehicle purchase. Thanks again Wes!

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DealerRater Feb 10, 2021

My wife and I bought a 2020 Nissan Murano from Gates Nissan recently. Everyone there made it an enjoyable experience. Special thanks to Ben for being so helpful. I would definitely consider Gates Nissan for my next vehicle purchase.

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Google Feb 9, 2021

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Google Feb 9, 2021

Great service, friendly sales people. Special thanks to Ben for all his help. I would definitely consider Gates Nissan for my next car purchase.

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Google Feb 9, 2021

We visited service for an estimates of repairs to our older Nissan Pathfinder. As a result our transmission is going out and repairs are going to be more than the value of the vehicle, so we will most likely be purchasing something else in the near future. We appreciated the kind service personal and helpful sales people we spoke with. We are not sure as to what we will be purchasing, but will be back when we decide. Thank you.

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Facebook Feb 5, 2021

The easiest experience for me ! Was nervous coming in but was treated with respect and everything was truly no hassle and no BS. Thanks so much and I love my new Nissan Armada ❤️

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Google Feb 4, 2021

Gates Nissan is the best dealership I have ever encountered. Ben was of great service and I could not have had a better experience when buying my first car. Thank you to the entire staff for such an amazing job!

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Facebook Jan 30, 2021

We have been looking for a Scarlet Nissan Murano for 6 months. Tina and I have been to several Nissan dealers in Ohio, They have all told us they could find one, but tried to sell another one they had on lot, none that we wanted. Wrong color, wrong model, etc. Seen Gates Nissan had one online. I called, talked to Dwight. he hooked us up with what we wanted in 5 minutes. financing, and delivery instructions to Ohio, completed in 1 hour. Dwight, delivery team, and Gates Nissan, will continue to get our future business, and references to our family, friends, and ...

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Google Jan 30, 2021

We have been looking for a Scarlet Nissan Murano for 6 months. Tina and I have been to several Nissan dealers in Ohio, They have all told us they could find one, but tried to sell another one they had on lot, none that we wanted. Wrong color, wrong model, etc. Seen Gates Nissan had one online. I called, talked to Dwight. he hooked us up with what we wanted in 5 minutes. financing, and delivery instructions to Ohio, completed in 1 hour. Dwight, delivery team, and Gates Nissan, will continue to get our future business, and references to our family, friends, and ...

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Google Jan 30, 2021

Patrick Ellis was very helpful.

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DealerRater Jan 28, 2021

My wife Mary purchased a 2020 Rogue on January 26, 2021. Dwight O'Neal was great in helping us with the transaction and explaining the features of the vehicle. He was straight forward and we would highly recommend him to our friends that may be considering a Nissan.

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Google Jan 26, 2021

My experience purchasing a vehicle with this dealership was awesome. The sales team were all very friendly and knowledgeable. A special shout out to my salesman Wes who was very nice and helpful. I highly recommend this dealership!

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DealerRater Jan 21, 2021

Michael was wonderful to work with. Amazing experience. 2nd time buying with them. Will return!! The location and selection is great! Easy process. Trade value was more than expected

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DealerRater Jan 21, 2021

Very easy transaction. Don’t know what else to say. Will consider this dealership when purchasing another car. Follow up from Mason was appreciated. Thanks

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Facebook Jan 19, 2021

I decided last month it was time for me to get a new vehicle. I was in major need of an upgrade. I knew what kind of car I wanted. I have always wanted a Nissan rogue. I had heard great things about Gates Nissan, so that’s where I went. They were fantastic! My salesman Ron Pennington went above and beyond to make sure I got the perfect car. I’m now driving a 2019 Nissan rogue sport and couldn’t be happier with my purchase and with choosing Gates Nissan! When it’s time for me to get another ...

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DealerRater Jan 19, 2021

We were ready to buy a used RAV4 on their lot, but were told that the listed price was the price and did not attempt to negotiate. So we bought a car elsewhere.

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DealerRater Jan 16, 2021

January 14 2021, bought a new Nissan Pathfinder SL from gates Nissan. I just want to compliment Dwight O’Neal for his excellent sales knowledge

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Google Jan 12, 2021

Michael was amazing! Friendly and willing to work with me and help get me what I needed. The guys at Nissan are awesome and I highly recommend them!

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Google Jan 9, 2021

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Facebook Jan 7, 2021

We had a great experience at Gates Nissan! We went in knowing the vehicle we wanted, which was already priced fairly and honestly, below any other dealership. We needed a vehicle ASAP and they made the whole experience as quick as they could. We had 2 children with us and even though the kids became impatient, none of the workers seemed bothered, instead they engaged with them happily. They welcomed us so easily and made us feel at home! Specifically, Michael Statham was so down to earth and easy to work with. A great salesman! He was genuine, honest, and very ...

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Facebook Jan 7, 2021

Michael Statham was super easy to work with, glad we was able to help us out.

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DealerRater Jan 6, 2021

Recently purchased a 2016 Nissan Frontier. I have purchased from the Gates Auto Group before (this was my 4th purchase. 2 Hyundais, 1 Nissan, 1 Toyota) and this was as good of an experience as prior purchases have been. Ron Pennington (Scott Witt too!) were up front regarding product pricing and spelling it all out. Ron was exceptional in his product knowledge. Paperwork was done in a timely manner and I was in and out in short order. Excellent group to do business with.

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Google Jan 5, 2021

Everyone at Gates Nissan was very friendly, especially our salesman Mason. He was awesome and extremely helpful. All the staff members worked hard to get us the best deals and be on our way with our new vehicle.

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Google Jan 1, 2021

Gates Nissan is truly a one of a kind dealership! Mike and Nick worked together to get us the best trade in on our vehicle, while ensuring we found the car that was just right for us. Responsive, friendly, courteous and knowledgeable always. We hands down recommend them for your next new or new to you auto. The service department is great also and reasonably priced. We highly recommend! It’s worth the short drive from wherever you are.

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Google Dec 31, 2020

Right before Christmas we had both of our vehicles serviced at Gates Nissan. Tara was such a pleasure to talk with. She did an excellent job of explaining everything in detail on the inspection sheet. We are so thankful for her, Kathy, Raevyn, and Nick for their awesome upbeat helpful attitudes! My husband and I always go there for any of our car repair or tune ups because they are the best team in Richmond!

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Google Dec 26, 2020

Super friendly and professional service. Love having our vehicle serviced at Gates Nissan!

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Google Dec 26, 2020

Kathy always finds away to please the customer. I was in and out for an oil change with no appointment. Kathy is the reason I still use Gates as my first stop for routine/ maintenance needs. Thanks

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Google Dec 23, 2020

Thanks Dwight for taking care of us throughout the process of buying our Subaru! We couldn’t be happier with our purchase!

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Google Dec 19, 2020

Had a great experience, Ben helped me out and was very patient and answered all my questions. I highly recommend it to anyone!

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Facebook Dec 18, 2020

very friendly, not pushy, listen to you and make buying a car easy. Wesly was awesome!!!

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Google Dec 16, 2020

Highly recommend this dealership. Best service I've received over all the dealerships I've been to. Dwight and the other salesmen are friendly, helpful, and professional. They will take the extra step to followup and make sure you're taking care of. If you're looking for an exceptional car buying experience, this is the place to go!

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Google Dec 15, 2020

We always have a great experience with Gates Nissan. Their efficient, they offer competitive prices and their customer service is the best. Worth the drive from Lexington every time.

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Google Dec 14, 2020

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Google Dec 14, 2020

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Facebook Dec 14, 2020

Just wanted to say thanks to everyone at Gates Nissan for their professionalism and hard work on getting me into a vehicle. Special thanks to Michael and Devin. I will definitely recommend you guys to anyone in the future for a vehicle.

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Facebook Dec 9, 2020

Dwight was a delight to work with. He was very honest, knowledgeable, and even in this 32° weather was willing to pull up every vehicle I was interested in. Everyone was extremely friendly and professional. 10/10 recommend Gates Nissan.

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Google Dec 9, 2020

Dwight was a big help, we went to Richmond and test drove a vehicle. We really didn't care for it, but he was able to get us a great deal on a 2017 Nissan Rogue!

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Google Dec 8, 2020

I decided this month it was time for me to get a new vehicle. I was in major need of an upgrade. I knew what kind of car I wanted. I have always wanted a Nissan rogue. I had heard great things about Gates Nissan, so that’s where I went. They were fantastic! My salesman Ron Pennington went above and beyond to make sure I got the perfect car. I’m now driving a 2019 Nissan rogue sport and couldn’t be happier with my purchase and with choosing Gates Nissan! When it’s time for me to get another ...

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Google Dec 8, 2020

Having researched the vehicle I was interested in, I knew what I wanted and the staff was extremely accommodating. Michael S. worked with my budget to get me on the road quickly with no hassle. I can't speak highly enough of the staff at Gates Nissan. Everyone was extremely professional, while being very down to earth, and made the overall experience a great one!

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DealerRater Dec 6, 2020

Everyone was wonderful! My paper work was quick and I drove out of there in my new Pathfinder. They were all very knowledgeable and answered all my questions . Also, I asked to have a roof rack added and they took care of ordering it for me. Ben was very personable and greeted you with a smile.

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Google Nov 30, 2020

Professionally presented, very knowledgeable, friendly and prompt service.

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DealerRater Nov 21, 2020

Excellent service with lease and purchase, quick response and honest communication. Already knew before walking in what the finance terms and payment would be and it was true! I won’t deal with anyone else. My 4th car here...they are the best in the area!

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Facebook Nov 19, 2020

The smoothest purchase we have ever made! Would highly recommend!

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Google Nov 17, 2020

Wes was fantastic, super easy process. Answered all of our questions and gates worked with my wife and I very promptly for the financing. We’ve been car shopping for a few months now and Gates made the whole process quick in painless. Would definitely do business with them again!

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DealerRater Nov 12, 2020

I can’t say enough wonderful things about my experience at Gates Nissan! It was hands down the best experience I have ever had buying a vehicle. Dwight O’Neal and Jeff Maynard took amazing care of me. They have earned my business for sales and service. I won’t go anywhere else!

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Google Nov 11, 2020

My first oil change was quick. There is a comfortable space to wait with internet access. Thank you for the efficient service.

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Google Nov 11, 2020

I have being doing business with Gates Nissan located in Richmond, Ky. ever since I purchased a new 2016 Frontier pickup Truck from them. No one has touched my vehicle for service but Gates and they consistently surpass my expectations each and every time. They have a very friendly and professional staff that never fails to surpass my expectations. I highly recommend Gates to everyone that is looking for a new or used vehicle now or in the future.

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Facebook Nov 4, 2020

I have bought my last 2 new vehicles from Gates in Richmond, both of them Altimas. I'm starting on number 3 as of November 2, 2020. they are very dependable vehicles. Each time my experience with Gates Nissan has been awesome. I tell them what I'm looking for and they get me all the details I need. Yesterday, my Salesman was Ben Nukic. Very knowledgeable young man, answered all my questions and then some. He started processing the paperwork and my wait time was minimal. All the staff treated me well and each offered congratulations as I walked out to drive my ...

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Google Nov 3, 2020

The customer service was great and I’m so happy with my car!!

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Google Nov 2, 2020

Ben was absolutely wonderful and helped us reach a great deal! I’ll definitely be back when it’s time for another car. I appreciate everything Ben did for us.

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Google Oct 31, 2020

Great family to work with. No hassle, Saleman listened to what was important to us in buying a car. He found the perfect vehicle for us. From the sale to finance to complete the deal was great. We will come back for fulture business. Thank You

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DealerRater Oct 29, 2020

Ben Nukic was very professional, knowledgeable, and courteous! He answered every question and treated me with respect and especially cared about providing exactly what I wanted! Everyone I dealt with was very professional and courteous! This will be my dealership from now on!

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Google Oct 29, 2020

I had a very nice experience and a wonderful salesman named Ben helped me a lot.

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Google Oct 28, 2020

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Google Oct 27, 2020

I was notified I had an appointment and then sent another reminder which was great. Once in the service department all my questions were answered and employees were courteous.

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Google Oct 22, 2020

Fastest buying experience yet. Handled most of the details and info over txt or email. Showed up and everything was as they said it would be. Deal was made within 20 mins and part of that was test drive. Highly recommend the sales experience.

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Google Oct 20, 2020

Michael provided friendly and knowledgeable service. Thanks again Michael. I would also like to thank the other members of staff as well.

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Google Oct 20, 2020

My wife bought a new Murano on a Thursday. I was involved with the trade on her behalf. I was impressed to the point that I purchased a Murano the following Monday. Our salesman was Dwight O'neil and the sales mgr was Nick Simmons. Both were top of the line. Dwight was low keyed and the most knowledgeable sales person concerning the product he was selling than any sales person I have deltl with in my life and I purchase autos every 2-3 years. I certainly endorse Gates Nissan as a very pleasant experience.

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Google Oct 17, 2020

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Facebook Oct 17, 2020

I have bought my last two vehicles from Gates. A murano and a pathfinder .... they treated me like family . I would recommend them to anyone

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Google Oct 15, 2020

Great service

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Google Oct 13, 2020

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DealerRater Oct 12, 2020

Ben Nukic was an excellent salesman. We came there to look at a Honda Accord we saw online. We asked to see anything available in our price range, so he took us to the other dealerships to look at other options. He answered all our questions and found the car my son most wanted! The car was in good condition. Ben was patient while we looked over the car for a long time. We never felt rushed. Great job, Ben Nukic!

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Google Oct 11, 2020

I’ve always been high anxiety when it came to car dealers, and I’ve had some awful experiences, BUT then I came to Gates Nissan and it was an amazing, easy experience. The man who sold us the car, Michael Statham, did an amazing job of keeping us updated on the process and getting us out of there with a new car as quickly as possible. Would definitely go back to Gates Nissan.

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Google Oct 11, 2020

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Facebook Oct 10, 2020

Nice staff, quick service. Willing to work with you on getting what you want. Highly recommend.


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