Frequently Asked Questions
Have a question about shopping, financing, or servicing a Nissan? Find quick answers below from the team at Gates Nissan of Richmond in Richmond, KY. If you don't see your question, contact us and we'll help.
About Gates Nissan of Richmond
Where is Gates Nissan of Richmond located?
We're at 4098 Atwood Dr in Richmond, KY 40475, serving drivers from Richmond, Lexington, and beyond. Get hours and directions.
What are your sales hours?
Our sales department is open Monday through Saturday from 9:00 AM to 7:00 PM and closed on Sunday. Call our sales team at 859-340-5808.
Is Gates Nissan of Richmond family-owned?
Yes. Gates Nissan of Richmond is a family-owned dealership and part of the Gates Auto Family.
Is Gates Nissan involved in the community?
Yes. Learn about our community involvement and visit our Secret Families at Gates Auto Family page.
Is Gates Nissan of Richmond hiring?
Check our careers page for current openings at our Richmond dealership.
Shopping New & Used
What vehicles can I shop at Gates Nissan of Richmond?
You can shop new Nissans, used vehicles from many automakers, and Nissan Certified Pre-Owned vehicles. The chart below shows where to start for each.
| New Nissan | Used Vehicles | Nissan Certified Pre-Owned | |
|---|---|---|---|
| What's available | Nissan cars, trucks, crossovers and SUVs, electrified models, and sports cars | Vehicles from many automakers, including cars, SUVs/crossovers, trucks, and vans/hatchbacks | Nissan Certified Pre-Owned vehicles |
| Shop online | New inventory | Used inventory | Certified Pre-Owned inventory |
| Extra ways to shop | New models under $30K Model showroom EV Center | Under $15K CARFAX 1-Owner Over 35 MPG | About Certified |
| Trading in? | Value your trade | Value your trade | Value your trade |
Do you have new Nissans under $30,000?
Yes. Our new models under $30K page shows new Nissans in that price range. You can also browse the Nissan model showroom.
Do you sell Nissan Certified Pre-Owned vehicles?
Yes. Browse our Certified Pre-Owned inventory online. Each Nissan Certified Pre-Owned vehicle comes with a CARFAX vehicle history report, and our About Certified page has program details.
Do you have used cars under $15,000?
Yes. Our under $15K section shows used vehicles in that price range. You can also shop CARFAX 1-Owner vehicles and vehicles with over 35 MPG.
What types of used vehicles do you sell?
We sell used vehicles from many reputable automakers. Shop cars, SUVs and crossovers, trucks, and vans and hatchbacks.
Financing & Trade-Ins
What financing, trade-in, and savings tools does Gates Nissan offer?
We offer online pre-approval, budgeting and trade-in tools, service financing, and Nissan programs for recent grads and military customers. The chart below links to each one.
| Tool or Program | What it helps with | Start online |
|---|---|---|
| Get Pre-Approved | Start your auto financing online | Get pre-approved |
| Finance Department | Learn about financing options | Visit the Finance Department |
| Shop By Payments | Find vehicles that fit your monthly budget | Shop by payments |
| Value Your Trade | Get an estimate of your current vehicle's worth | Value your trade |
| Track Vehicle Value | Keep an eye on what your vehicle is worth | Track your vehicle's value |
| Service Now, Pay-Over-Time | Pay for service over time | Learn more |
| Nissan College Graduate Program | Program for recent grads; see page for details | College Graduate Program |
| Nissan Military Program | Program for military customers; see page for details | Military Program |
Final financing terms, program eligibility, and trade values are confirmed by our team. Call Sales at 859-340-5808 with questions.
Can I get pre-approved before I visit?
Yes. You can get pre-approved online before you come in. Our Finance Department can take care of the most complicated parts of financing for you.
Can I shop by monthly payment?
Yes. Our Shop By Payments tool helps you find vehicles that fit your monthly budget.
How do I find out what my trade-in is worth?
Use our online Value Your Trade tool to get an estimate before you visit. You can also track your vehicle value over time.
Do you offer Nissan programs for recent grads or military members?
Yes. See the Nissan College Graduate Program and the Nissan Military Program pages for current details.
Service & Parts
What service and parts departments does Gates Nissan of Richmond have?
We have a full service department, Express Service, a parts and accessories department, and tire service. The chart below compares each one.
| Service Department | Express Service | Parts & Accessories | Tires | |
|---|---|---|---|---|
| What it handles | Maintenance and repairs including oil changes, brakes, batteries, alignments, and recalls, using genuine Nissan parts | Ask our team | Genuine OEM Nissan parts whether we install them or not, plus accessories and an online parts store | Tire service and tire sales |
| Hours | Mon-Fri 7:30 AM-6:00 PM, Sat 8:00 AM-2:00 PM | Service hours | Mon-Fri 7:30 AM-6:00 PM, Sat 8:00 AM-2:00 PM | Service hours |
| How to start | Schedule service | Express Service | Online parts store Accessories | Tires |
| Learn more | Why service here Recall department | Service & parts specials | Parts department | Service & parts specials |
Service: 859-681-8833 | Parts: 859-659-7437. Open Saturdays 8:00 AM-2:00 PM; closed Sundays.
Is Gates Nissan's service department open on Saturdays?
Yes. Our service and parts departments are open Saturday from 8:00 AM to 2:00 PM. Weekday hours are Monday through Friday, 7:30 AM to 6:00 PM, and we're closed on Sunday.
Do you service other makes besides Nissan?
Yes. Our service team can keep your Nissan or other model running strong, from oil changes to major repairs. Schedule service online or call 859-681-8833.
Do you use genuine Nissan parts?
Yes. We use genuine Nissan parts, not aftermarket parts. Our parts department can also source genuine OEM Nissan parts whether we install them or not.
Can I pay for service over time?
Yes. Learn about Service Now, Pay-Over-Time options before your visit.
Does Gates Nissan handle recalls?
Yes. Visit our recall department page, then schedule service if your Nissan needs recall work.
Can I order Nissan parts and accessories online?
Yes. Shop our online parts store or visit our accessories department. You can also call our parts team at 859-659-7437.
Electric Vehicles
Does Gates Nissan of Richmond sell electric vehicles?
Yes. We sell electrified Nissan models, and you can browse them in our new inventory. Visit our EV Center to learn more about going electric with Nissan.
How do I charge a Nissan EV at home?
Nissan EVs support Level 1 and Level 2 home charging. Level 1 uses a dedicated 110-120 volt, 15-amp outlet, and Level 2 uses a 240-volt charging dock on a dedicated outlet, which is sold separately. The NISSAN ENERGY Marketplace, powered by Electrum, can help you research, buy, and install a home charger.
Where can I charge a Nissan EV on the road?
Eligible Nissan EV drivers can use the MyNISSAN app to find and pay for charging on the NISSAN ENERGY Charge Network, which includes Tesla Superchargers. Subscription and activation are required. See our EV Center for details.
What support comes with a Nissan EV?
Nissan EV support includes out-of-charge towing to the nearest dealership, charging location, or home, plus 24/7 Emergency Roadside Assistance. Learn more on our EV Benefits page.
Why Buy From Gates Nissan of Richmond
Why should I buy from Gates Nissan of Richmond?
At Gates Nissan of Richmond, we value quality and trust, and we love cars. As a family-owned part of the Gates Auto Family, we offer new Nissans, Nissan Certified Pre-Owned vehicles, and used vehicles from many automakers. After the sale, our Nissan-certified service professionals keep your Nissan or other model running strong with genuine Nissan parts.